Preguntas Frecuentes
What is the purchasing process?
Compra de artículos en stock
Select the items you wish to purchase and add them to your cart.
Go to the shopping cart icon, you'll see all the selected items listed there.
Select the items you wish to purchase and add them to your cart.
Go to the shopping cart icon, you'll see all the selected items listed there.
Para pedidos personalizados
Select the items you wish to purchase and add them to your cart.
Go to the shopping cart icon, you'll see all the selected items listed there.
❓ ¿Qué pasa si necesito una figura con urgencia?
You can contact us via WhatsApp to see if we have that figure in stock or if we can arrange express delivery so you can pick it up at a physical location, in Quito or on the outskirts of the Los Chilos Valley.
❓ ¿Puedo solicitar un reembolso?
We do not accept returns on custom-made and personalized pieces. In the event of an error or exceptional situation, you can write to us so we can review your case and find a fair solution.
Do you ship internationally?
Yes 🌍 We ship to:
• USA
• Latin America (Colombia, Mexico, Chile, Peru, etc.)
• Europe (Spain, France, Germany)
• Other countries under consultation
We ship via FedEx, DHL or Agilex.
Estimated delivery time: 4 to 7 business days depending on the country. 📦 Some figures already include international shipping (you will see it in the product sheet).
If it's not included, you'll see it reflected when you checkout. It's important to fill out the shipping information clearly and specifically so it arrives safely.
Do you ship internationally?
Yes 🌍 We ship to:
• USA
• Latin America (Colombia, Mexico, Chile, Peru, etc.)
• Europe (Spain, France, Germany)
• Other countries under consultation
We ship via FedEx, DHL or Agilex.
Estimated delivery time: 4 to 7 business days depending on the country. 📦 Some figures already include international shipping (you will see it in the product sheet).
If it's not included, you'll see it reflected when you checkout. It's important to fill out the shipping information clearly and specifically so it arrives safely.
Do you ship to all of Ecuador?
Yes, we ship nationwide via Servientrega or Uber (depending on your location).
If the figure is in stock and shipping is included, you just need to make the payment and confirm your details.•
If shipping is not included, we will inform you of the cost before completing the purchase.
• You can choose between: Home delivery (24 to 72 business hours) or Pickup at a physical location with prior coordination in Quito or the Parish of Uyumbicho.
(To pick it up, you must leave us a WhatsApp message with the details of your order so we can coordinate the delivery and send you the location)
Do you ship to all of Ecuador?
Yes, we ship nationwide via Servientrega or Uber (depending on your location).
If the figure is in stock and shipping is included, you just need to make the payment and confirm your details.•
If shipping is not included, we will inform you of the cost before completing the purchase.
• You can choose between: Home delivery (24 to 72 business hours) or Pickup at a physical location with prior coordination in Quito or the Parish of Uyumbicho.
(To pick it up, you must leave us a WhatsApp message with the details of your order so we can coordinate the delivery and send you the location)
💳 PAYMENT METHODS
How can I pay?
We accept the following forms of payment:
• Bank transfer or deposit (local accounts in Ecuador)
• PayPal (for international payments)
• Coming soon: credit or debit card payments in the webshop.
📲 DO YOU HAVE MORE QUESTIONS?
We're here to help you every step of the way. You can contact us at:
📱 WhatsApp: [+593 998479239]
📨 Instagram: @solstice.treasures
📧 Email: solsticetreasures@gmail.com
✨ Thank you for trusting our handmade magic!
💳 PAYMENT METHODS
How can I pay?
We accept the following forms of payment:
• Bank transfer or deposit (local accounts in Ecuador)
• PayPal (for international payments)
• Coming soon: credit or debit card payments in the webshop.
💳 PAYMENT METHODS
How can I pay?
We accept the following forms of payment:
• Bank transfer or deposit (local accounts in Ecuador)
• PayPal (for international payments)
• Coming soon: credit or debit card payments in the webshop.
💳 PAYMENT METHODS
How can I pay?
We accept the following forms of payment:
• Bank transfer or deposit (local accounts in Ecuador)
• PayPal (for international payments)
• Coming soon: credit or debit card payments in the webshop.